RETURNS
IMPORTANT NOTICE -
All Items Are Quality Control Checked Prior To Them Being Packaged, However Sometimes Things Can Be Missed Out & Imperfections Can Occur.
We Urge All Customers To Ensure, No Packaging Is Disposed Of Until After Assembly & Happy With All Product. In The Likelyhood For A Return To Be Accepted We Require All Items To Be Packaged In Their Origional Packaging, The Same Way They Were Delivered. Failure To Follow, May Lead The Claim To Be Rejected & The Return Can Be Voided. Exchanges/Returns Are Also Done At Your Own Cost
Return
Our policy lasts for 14 days from delivery and signed acceptance of your item. If 14 days have gone by after your purchase has been delivered and signed for, unfortunately we cannot offer you a refund or exchange unless in exceptional circumstances agreed by management. This does not apply to any bespoke/made to order items where we do not offer refunds. For any exchange/return within specified timeframe, please return the product to the following address ensuring the product is in its original packaging and sale-able condition. If any of our products are damaged, we hold the right to repair/replace any faulty items. For any circumstances, the item has broken during usage, your return will be void.
Exchange/Return Address:
FI INTERIORS
Unit 6A, Riverside Industrial Estate
Horbury, WF4 5NL
Even if the item is in full packaging and hasnt been used we can't accept any returns once 14 days has passed
Original postage as well as Return postage is always deducted from the refund! (if we have arranged collection)
Under no circumstances will we refund the postage due to it being a service that we have to pay upfront on any other and its non - refundable!
Please note that we do not cover any shipping costs for returns. Replacement item will be shipped out free of charge.
We have a designated email team working through each emails as they come along and we have a vast number of emails come through on a daily basis which we aim to respond to all emails within 3 - 5 working days from the moment the email has been sent over to us on info@filinteriors.co.uk
The email department deals with any enquiries, complaints, refunds & exchanges. Our phonelines are only for sales & delivery related queries.
Due to health & safety, we do not accept returns on items which has been assembled and used.
MADE TO ORDER BESPOKE ITEMS
WE STRICTLY DO NOT OFFER REFUNDS/EXCHANGES ON MADE TO MANUFACTURE PRODUCTS ONCE THE ORDER HAS BEEN PROCESSED (USUALLY WITHIN 1-2 WORKING DAYS FROM ORDERING)
Most of the products we sell are made to manufacture so please ask before purchasing
If an order has been cancelled and a made to order bespoke item is in any stage of manufacture, then the deposit will be NON-REFUNDABLE
If you have purchase a made to manufacture product that you as a customer have paid a deposit for and the rest is paid through finance ( snap Finance, ideal or klarna finance) and the application gets cancelled (due to any reason) you are liable to pay the remaining balance outside finance. If you are unable to reapply or can't get finance due to any reason we will send you an invoice to recover the full balance. We will also cover expenses on the made to manufacture product via the deposit you have paid. In all circumstances deposits are non refundable
Any additional information such as additional height on the headboard or any bespoke details has to be sent over via email to info@filinteriors.co.uk so we could amend onto your order including additional cost
SOFAS
All sofas sold on our website are non-Refundable/Exchangeable being a bespoke item. We confirm all information regarding your sofa upon receiving your order. We will verify material/colour/button option and most importantly for corner sofas which hand the sofa will face.
We take a deposit on all sofas of £250, any deposit paid is non refundable. This includes any sale items, stock items and pre ordered items
It is extremely important all information is checked thoroughly to ensure the sofa has been ordered correctly at the time of ordering. If accidently you have chosen the wrong colour at the time of ordering please send us an email straight away to ensure this is rectified before the sofa is processed (we usually call to verify any bespoke purchase anyway).
Please ensure the sofas fit within the space you are furnishing and fits through the entrance door and into the room of your choice, if upon arrival the sofa does not fit for any reason you will not be entitled to a exchange or refund.
If a deposit has been paid for a bespoke item and for any reason you wish to cancel the deposit will be non refundable.
If any bespoke item has been purchased and paid for in full and for any reason you wish to cancel you will not be entitled to a refund.
Majority of our beds and sofas can be made to measure. For sofas we must allow a 10% clearence space due to frame size, foam sizes and fabric sizes. Any measurements requested will be upto the size ordered.
For example 300cm x 300cm requested size will be 270-300cm × 270-300cm
We will never exceed the sizes provided since we understand going larger can result in the product not fitting the desired space.
We can not guarantee exact sizes, apart from standard sizes. These measurements will never change and will always be the same every time
Any bespoke sizes have a strict no refund policy so ensure the sofa will fit prior to ordering
We will not be liable for any sizes ordered incorrectly. Please check with our sales team to ensure any items ordered will look okay in the room prior to ordering
Please ensure the sofas fit within the space you are furnishing and fits through the entrance door and into the room of your choice, if upon arrival the sofa does not fit for any reason you will not be entitled to a exchange or refund.
If a deposit has been paid for a bespoke item and for any reason you wish to cancel the deposit will be non-refundable.
If any bespoke item has been purchased and paid for in full and for any reason you wish to cancel you will not be entitled to a refund. If customers open a chargeback with their banks, you are still entitled to pay the full cost of products which would be recovered through legal proceedings. it is solely the customers responsibility and we as F I Interiors ltd will not take liability for any items that will not fit within the property.
Our office is open Monday through Friday 9am-5pm. If you are unsure if the sofa will fit or may have doubt that the spacing may not be sufficient, please contact us immediately so we can help you measure before production of the sofa.
Dining table sets -
Most of the dining we sell on our platform are very large and heavy, all dining table sets are delivered through a 2-man courier service. We only delivery these items to ground floor and any rooom of your choice. When returning this dining set although we only charge a £60 delivery charge, we however are charged alot more from the courier. If you are returning a dining set we will deduct £60 for the Original delivery charge for delivering the product and an additional £150 for re collection
This amount will be deducted from your initial refund amount
All our marble tops are natural stone and may have some natural imperfection. These are not cracks or damages and will not affect the everyday usage of the table.
Marble can only be returned in its original packaging. If the marble has been assembled, or taken out of the crate, we would not be able to refund as no courier would collect this item.
If you do not agree with our return policy please refrain from ordering from us
A stocking charge is applicable for returns of 20% of order value!
BEDS
We do not offer Refunds on Bespoke Beds (Customer Picks the Style, Colour Fabric and detailing)
It is THE customers responsibility to make sure the bed fits. If its doesn't, we are not liable!
The customer will not receive a refund if this is the case!
We advise all of our customers to measure from the entrance of the property, up to the room where the item(s) is going in to ensure it will fit. If you are unsure about measurements, we would advise to speak to our sales team before proceeding with your purchase
All of our beds comes with 6 months manufactures warranty from delivery and signed acceptance of your item. If 6 months have gone by after your purchase has been delivered and signed for, unfortunately we cannot offer you a refund or exchange.
Any complaint raised on the beds, we advise all customers to ensure the bed is not assembled and its in is original packaging until the complaint has been resolved with a resolution. If the bed has been assembled and is in use, the claim can be affected.
BEDDINGS/SOFT FURNISHINGS:
Due to health & safety we are unable to take returns on any mattresses which is not in its original packaging
Beddings/Soft Furnishing item(s) [i.e. Kylie At Home Bedding or Curtains, By Caprice Home Bedding], we cannot accept a return or exchange for these items if the item(s) have been removed or opened from the original packaging for hygiene regulations.
DAMAGES -
If a product has been delivered and at the time of delivery you see any faults or damages on the product, please reject the goods and return them back with the courier drivers.
If you have signed for the goods and later inspect the products and find faults or damages, please take videos and photos of the damages and send them to our email: info@filinteriors.co.uk
All our products go through a series of quality control checks prior to dispatch. Our Products are wrapped and packed in heavy packaging to avoid them being damaged when in transit.
MIRRORED FURNITURE
All Mirrored Items come very Heavily packaged to ensure the item is received in Perfect condition. Although damages can still Occur in transit, if you have received an item which is damages please take picture immediately and send an email at info@filinteriors.co.uk so we can discuss possible outcomes. ensure items are repackaged in the exact same packaging so the courier can collect without further breakages. If you have disposed of the original packaging we have our rights to reject the claim or ask you to send the damages items back baring any responsibilities of further damages.
If you have purchased an item and would like to return it we offer a 14 day money back guarantee. Delivery charge are non-refundable and a further collection charge will also be added.
A stocking charge is applicable for returns/exchange of 20% of order value!
PLEASE NOTE: ITEMS TAKEN OUT OF PACKAGING MUST BE PACKAGED EXACTLY THE WAY THEY COME IN ORIGIONAL PACKAGING. FAILURE TO DO THIS MEANS ANY CLAIM CAN BE REJECTED
PLEASE ENSURE TO CHECK YOUR ITEMS BEFORE ACCEPTING DELIVERY** [2-man delivery] Once your item(s) arrive, you have 15 minutes to check your F I Interiors ltd item(s). As soon as you have signed for your item(s) you have accepted the condition they have arrived to you. Therefore, we cannot accept any returns/exchanges if reported damaged/imperfect. So please ensure to allow time to check your purchase upon delivery.
To be eligible for a return, your item must be unused and in the same condition It must also be in the original packaging. If within the allotted time and boxed up in its original packaging, we will organise the return at your own cost. in the case of larger F I Interiors Ltd items, a collection fee will be incurred. However, should you not meet the above terms and conditions, we reserve the right to charge you for the cost of specialist courier collection and new packaging which will be deducted from any agreed refund by F I Interiors ltd
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- With obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- If the product has been used - for example, the bed and mattress then we are unable to provide you a refund as the items have been used and its going against Health & Safety guidelines to resell that furniture!
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus any delivery costs incurred in returning the item.
Late or missing refunds (if applicable)
Refunds take 3-7 working days to process.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at F I Interiors ltd
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at F I Interiors ltd
If for any reason the item has been delivered without being in its original packaging, we would return the parcel and reject your exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Eligible returns accepted at the discretion of F I Interiors ltd within 14-day period of signing for the item. After that time, should a return or exchange be accepted by F I Interiors at their discretion you will be responsible to organise the items to be returned to us organised by the customer at their own expense. Any damages made when returning the customer will therefore be liable for.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item if no tracking details/proof is submitted
We will treat all customers with respect, please do the same in return
If your behaviour is unacceptable, we may refuse to serve you
