EMAIL: INFO@FILINTERIORS.CO.UK
Fi Interiors Shipping & Delivery Policy
At Fi Interiors, we take pride in ensuring your order is handled with care, efficiency, and transparency. Whether your item is handcrafted, made-to-order, or in stock, we’ll keep you updated every step of the way.
Order Processing
We aim to process all orders as quickly as possible.
Standard orders are typically processed within 24–48 hours of being placed.
Orders placed after 3pm will be processed the next working day.
Please note that orders are not processed on weekends or bank holidays.
During busy or sale periods, processing may take longer — we appreciate your patience.
Once your order has been placed, you will receive an order confirmation email detailing the items purchased and an estimated timescale for dispatch and delivery (especially for bespoke or made-to-order pieces).
Delivery Timelines
Small Items
Delivered within 7–10 working days from dispatch.
Large Furniture & Two-Man Deliveries
Larger items requiring a two-person delivery service typically take up to 3 weeks from the date of order.
For bespoke or made-to-order items, delivery times may vary depending on production lead times. You will be kept informed of your item’s progress throughout. Usually within 3-4 weeks
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Delivery Updates
Customers are updated throughout the process — from confirmation to delivery scheduling.
We will contact you 7 days before delivery to confirm your date and ensure access details are correct.
For larger deliveries, our two-man delivery partners will provide a confirmed delivery window prior to arrival.
We will provide Date for delivery & a 3 Hour timeslot
On the day of the delivery, The courier will contact you at least 1 hour prior to arrival with a ETA.
Delivery Service & Costs
At Fi Interiors, we offer reliable delivery options to ensure your items arrive safely and efficiently. Our delivery services are tailored depending on the size and nature of your order.
Smaller Items
Courier: DPD
Service: Next Day Delivery (once dispatched)
Cost: £15
Details:
All smaller items are sent via DPD Next Day Delivery, complete with tracking information so you can monitor your order’s progress.
Tracking details will be emailed to you once your order has been dispatched.
Orders placed before 3pm (Monday–Thursday) are typically dispatched the same day. Orders placed after this time or over the weekend will be processed the next working day.
Large Items
Two-Man Delivery Service (£65)
Service Timeframe: Up to 3–4 weeks (depending on location and item type)
Cost: Calculated at checkout or quoted individually for bespoke furniture
Details:
Larger furniture and bulky items are delivered using our professional two-man delivery service to ensure safe handling and placement in your home.
No tracking details are provided for these deliveries; however, you will receive:
A confirmation email once your delivery date has been scheduled.
A phone call from our team confirming your delivery date and timeslot.
If you require an update on the day of delivery, you can contact our office directly at:
📞 01924 607929
Available Monday to Friday, 9am–5pm.
These charges are the customer’s responsibility and are payable directly to the courier prior to delivery.
We cannot estimate these charges as they vary by country.
Please allow up to 10 working days for customs processing.
Tracking Your Order
Once your order has been dispatched, you’ll receive a dispatch confirmation email containing your tracking number and a link to follow your parcel’s journey. For a Larger 2 man delivery service, Tracking details will not be supplied but will be kept upto date of date & ETA.
If You’re Not Home at Delivery
If no one is available to accept the delivery, couriers may:
Leave your parcel in a safe location (if specified by you).
Or
Larger Goods will be returned back to our warehouse, and will require you to contact us to arrange a Redelivery & additional Delivery charge
Please note: Fi Interiors cannot be held responsible for parcels once marked as delivered to your chosen safe place.
Delays & Exceptions
While we strive to meet all estimated delivery times, delays can occur due to:
Courier network issues,
Severe weather, or
Factors beyond our control.
In such cases, we’ll notify you promptly and work to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your delivery or need to amend your details, please contact our Customer Care Team at:
📧 info@fiinteriors.co.uk
📞 01924 607929
